- Voice
and message communications
We are seeing the rise of voice controlled electronics in hand-held
computing devices and in voice portals accessed through our
mobile phones. This is the new age 'time-management', where
users can pick up their email as voicemail and access diary
and phone book details through a voice portal. Follow
this
link for an article on voice portals and the internet.
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- Call-centre
based applications
CRM (Customer Relationship Management) is the buzz phrase in
the call centre sector, with telephone and online sales and
support departments finding it essential to employ tools to
manage incoming enquiries and channel business interests. For
more information follow
this link for an in-depth article on the use of HLTs
in the Call-centre sector.
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- Web
portals and e-commerce vendors Making
sense of the ever growing world wide web means better and navigation
aids to help the user find the exact information they want.
We are beginning to see cutting edge HLTs being developed for
this, and the world wide web as we know it changing to become
a much more user-friendly environment as a result, incorporating
intelligent retrieval and filtering, personalized search selection
and multilingual access.
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- Online
financial information and brokering services
As an area that requires exact information at the touch of a
button, this sector is starting to employ HLTs for both the
interface for accessing information and the processing of this
information. We find financial and brokering services that allow
the user to access information over the phone, guiding a system
by speech. And the information can be highly protected with
the use of voice identification and recognition.
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- Intranet
services The
technologies that can assist your organization in producing
and accessing digital content for a linguistically diverse global
marketplace. Your intranet can use HLTs for knowledge management,
workflow support, information retrieval, speech-enabling automated
assistants, and tools to support the multilingual creation of
and access to corporate documentation.
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- Publishing
Although
the hard copy will never disappear, the publishing world is
finding increasing advantages in applying the new technologies
for language production. Electronic delivery has its place especially
for enabling an international, multilingual market. This is
particularly so for the production, localization and cultural
adaptation in corporate publishing.
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- e-Travel
Online tools for the travel industry have exploded in recent
years, with e-travel becoming one of the fastest growing e-commerce
sectors. HLTs assist e-travel vendors with web-site translation
tools, speech driven reservation systems, and multilingual information
terminals. Follow
this
link for a report on the 'Opportunities and obstacles
for human language technology in the tourism sector'..
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- Broadcasting
Voice activated television studios are currently being developed
to help the television production process. A live news programme
will go out seamlessly due to voice prompts by the presenter
that cue in the lights, sound, pre-recorded reports and graphics
sequences. Automated TV studios will allow new producers to
concentrate on better content and pre-production.
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- Onboard
navigation systems
In-car systems have already been introduced that allow you to
access traffic new and route information on the move. And 'hands-free'
is the all essential term for a system that will allow you to
activate an information provider for all your journey needs
using nothing more than your voice.
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- Online
Machine Translation With
the rise of the multilingual web, with more websites now being
produced in languages other than English than ever, the need
for instant document translation has escalated. Users need fast
access to web pages in languages other than their own, and businesses
need to localize their e-commerce and corporate sites. We are
seeing the growth in online, automatic translation, and in language-sensitive
search engines allowing the user to search the whole web in
their native tongue. Follow
this
link for an article on the future of Machine Translation.
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