ITRI SEMINAR
               Thursday 27th November at 12.00

       "Supporting cooperation through customisation:
                    The Tviews approach"

                       Richard Bentley
            Rank Xerox Research Centre, Cambridge


User interfaces  for groupware  systems rarely  reflect  the
different requirements for support of their end-users.  Here
I present an approach to designing multi-user interfaces for
cooperative systems which builds  on previous work from  the
HCI community in the  area of end-user customisation.  Using
this approach a system prototype has been developed based on
tailorable views, or Tviews, which allows end-users  engaged
in group  working  to  configure  their  cooperative  system
interfaces to support their different tasks, preferences and
levels of expertise.  Tviews are  user interface  components
which can  be dragged  and dropped  over representations  of
application objects to  customise presentation,  interaction
and  event  updating  properties,  and  can  themselves   be
tailored   using   high-level,   incremental   customisation
techniques. I discuss the implications of this work for CSCW
system development by reference  to studies of work  carried
out by the  CSCW community which  point to a  need for  more
flexible and tailorable system interfaces.